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The following terms and conditions relate to your occupation of the accommodation booked
by you or any alternative accommodation we provide. Please ensure that you have read and
agree with this rental agreement prior to making any booking with The Salisbury. These terms
must be complied with by you and all other members of your party (or if you are booking the
accommodation on behalf of a business, the staff of that business that you allow to occupy
the accommodation). You accept responsibility for the actions of anyone that you allow into
the accommodation or the building. Any obligation not to do something includes an obligation
not to allow someone else to do so.
For the safety of fellow guests and The Salisbury team members we ask that you familiarise
yourself with the advice of the United Kingdom government on the Coronavirus (Covid-19)
outbreak as set out at www.gov.uk/coronavirus and amended from time to time. If you or any
of your party or anyone that you authorise to occupy the Accommodation behave in a manner
that we reasonably believe would put other guests and/or members of our staff at risk, we
reserve the right to terminate your occupation of the Accommodation in accordance with the
conditions set out in the Termination clause below.
If you are booking the Accommodation on behalf of a business, you must inform us of the
identity of all persons that will be staying in the Accommodation and of any changes.
In the interests of security and to prevent fraud, guests will be asked to complete an identity
check upon booking. Guests may also be asked on occasion to provide proof of identity within
or prior to entering The Salisbury premises. Acceptable forms of identification are: a passport,
driving licence, national ID card or police warrant card. The information above may be
requested for each member of your party over the age of 16, and we reserve the right to
refuse entry to persons who cannot provide the information set out above.
Individuals under 18 years of age are not permitted to stay in The Salisbury unless a parent or
legal guardian is also staying at the Accommodation.
Your use of the accommodation
You agree to use the Accommodation for private residential use only and in a reasonable
manner. In particular, you agree not to:
Allow the Accommodation to be occupied by more than the number of persons confirmed at
the time of booking or as otherwise agreed by us in writing.
Cause any damage or deterioration to the Accommodation or its fixtures, fittings, appliances,
furniture and other contents provided by us or its decoration except through reasonable wear
Operate any form of business from the Accommodation or use it for any illegal or immoral
Do anything illegal at the accommodation or the building.
Do anything which may be or become a nuisance or annoyance to Salisbury staff or the other
occupiers of the building or neighbouring properties, which shall include (without limitation)
not causing any noise at a level which causes a disturbance to other persons in the building
or neighbouring properties, particularly between the hours of 11pm and 7am in line with the
Noise Act 1996 (England) and the Antisocial Behaviour etc. (Scotland) Act 2004.
Allow the Accommodation to be occupied by any non-resident guests between the hours of
11pm and 7am;
Smoke cigarettes, cigars, cigarillos, pipes and electronic cigarettes inside the Accommodation
and the guest and all members of the guest’s party undertake not to smoke inside the
Accommodation. The use of waterpipes (shisha), or any device that involves the burning of
wood, coal or charcoal to heat tobacco or incense for any purpose is expressly forbidden in
any part of the Accommodation or communal areas. Should smoking take place in breach of
this provision, a cleaning and decontamination fee of £250 will be charged immediately to the
guests’ nominated credit card. The guest or party will be asked to leave the property
immediately and no monies paid for accommodation will be returned to the guest or party.
You must comply with all written notices, instructions and house rules contained in The
Salisbury guestbook located in the accommodation or otherwise displayed there or on The
Salisbury website .
Inventory of contents and condition
We agree to provide the Accommodation and its contents clean and in good repair and
condition. Our representative will prepare before your arrival an inventory of the furniture,
fixtures and contents of the accommodation and its state and condition.
At the end of your stay, our representative will attend the Accommodation to check the
inventory against the furniture, fixtures and contents of the Accommodation and its state and
condition.. If once you have vacated the Accommodation we discover any damage or loss
which you have not reported to us, we will assume the damage or loss was caused by you.
When vacating the Accommodation, you must leave the Accommodation, its fixtures, fittings,
appliances, furniture and other contents provided by us in the same condition as it was at the
beginning of your stay, subject to fair wear and tear. Where the accommodation or any item
is not left in the condition required, you must pay us any costs which we incur in cleaning,
repair or replacement. We reserve the right to charge your credit or debit card for these costs.
We will provide a regular housekeeping service (frequency varies by property and length of
stay) and the change of laundry of household linen ( frequency varies by property and length
of stay). The housekeeping service is restricted to general cleaning, making beds and cleaning
of floor areas. It does not include personal maid service.
The charges for your use of the Accommodation specified at the time of booking are inclusive
of the following utilities and taxes: electricity, gas, water, heating, Wi-Fi and rates. The
charges will also include any additional services selected by you at the time of booking.
Behaviour to our staff and guests
We have a zero-tolerance policy of behaviour that is abusive, threatening, violent or
inappropriate (including bullying and harassment) towards our staff, our contractors or other
guests. If you or any of your party or anyone that you authorise to occupy the Accommodation
behaves in this manner, we may terminate your right to occupy the Accommodation
immediately and we may report the matter to the police.
Access to the Accommodation
We and our contractors may require access to the Accommodation from time to time for any
reasonable purpose. If we do require access, we will endeavour to cause as little disruption
as possible. We will aim to give you reasonable notice and, wherever possible, to seek access
only during normal working hours, however this may not always be possible.
No child or children under the age of 18 will be allowed to check-in unaccompanied; Cheval
Collection reserves the right to refuse entry on this basis.
Pets are not allowed in The Salisbury apartments or any communal area of the premises.
If any animals or pets are known to have been introduced to the premises: a cleaning and
decontamination fee of £250 will be charged immediately to the guests’ nominated credit
card. The guest or party will be asked to leave the property immediately and no monies paid
for accommodation will be returned to the guest or party. If it is discovered after the guests
departure that pets or animals have been in the apartment then a decontamination fee of
£250 will be charged immediately to the guests’ nominated credit card.
Our insurance policy does not cover the personal belongings of you or any other person. You
are urged to take out insurance policies to cover your belongings and other risks incurred as
a result of your occupation of the Accommodation. We and our agents will not be responsible
for any loss or damage howsoever caused.
Vacation of the accommodation
You must vacate the Accommodation by 10:00 a.m. on the day of departure. Any monies paid
to and accepted by us or our agent in respect of occupation after this date will be accepted
as mesne profits and will not grant a right of occupation or prejudice any of our rights under
this agreement. Any guest or member of a party, still in their apartment or on the premises
after the designated departure time will incur a fee of £50 per hour for extended check out.
When vacating the Accommodation, you must remove all persons and possessions from the
accommodation and the building and return all keys to the key safe.
Left Property, with a deemed value in excess of £25, will be kept on-site for a period of three
months, after which time if it has not been claimed will be given to Charity or recycled. The
Salisbury are happy to arrange for the return of lost property. The Charge for this service is
£20 (inclusive of VAT) administration charge, plus the cost of postage and packaging. A variety
of delivery options are available depending on the value of the item(s) and the required
delivery date. Heavier items may incur increased costs and we will dispose of any low value
unclaimed items after 28 days.
We may terminate your right to occupy the accommodation at any time with immediate
effect if you fail to comply with any term of this agreement. If we do so, you may be required
to vacate the accommodation immediately. You must still comply with your obligations in this
Termination of this agreement shall be without prejudice to our rights in respect of any
previous breach of your obligations under this agreement.
Nature of occupancy
You agree that your occupation of the Accommodation will at all times be as a licensee and that this
agreement does not give you an exclusive right to occupy any specific accommodation. No relationship
of landlord and tenant nor any tenancy is created by this agreement or any other agreement or by
virtue of your occupation of the Accommodation. The Accommodation is to be used as temporary or
holiday accommodation only and not as your principal home or residence. You acknowledge that we
retain the right to control, possession and management of the Accommodation and that you have no
right to exclude us from the Accommodation.
Your licence to occupy the accommodation is personal to you and is not assignable. You must not
allow anyone who is not a member of your party (or if you are booking on behalf of a business, the
staff of that business) to occupy the accommodation.
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The Salisbury takes your privacy seriously and we are committed to ensuring the privacy and safeguarding
is easy to understand. Please read the following information carefully to understand how we treat your
carefully. When using The Salisbury website, this Policy should be read alongside the Salisbury Booking
Terms and Conditions.
We hope that we can cover all your questions but if you have any further queries then please do not
hesitate to email us at info@the-Salisbury.com. We reserve the right to change or amend our Privacy
Policy to ensure its accuracy.
1. GDPR Requirements and Data Protection
The GDPR (General Data Protection Regulation) on data protection sets out a number of different reasons
a company may collect and process your personal data, including:
In specific situations, The Salisbury can collect and process your data with your consent – e.g. when you
tick a box online or sign up to receive emails or postal communication from The Salisbury. When collecting
your personal data, we’ll always make clear to you which data is necessary in connection with a particular
service and have given details on this in section 4.
In some instances, we need your personal data to comply with our contractual obligations. For example,
if you book an apartment with us, we need certain details from you in order to make the booking.
We may be legally bound to collect and process your data. For example, if someone is involved in any
criminal activity or fraud affecting us, we need to pass details to law enforcement.
We require your data to pursue our legitimate interests in a way which might reasonably be expected as
part of running our business and which does not materially impact your rights, freedom or interests. For
example, we may use your booking history or personal data to offer you a more personalised experience
when you stay with us.
We are committed to protecting and respecting your privacy as well as being transparent about what
information we hold.
For the purpose of the GDPR the data controller is managed by Yorkshire Coast Property Management Ltd
Trading as Coastal Lux and having its registered office at Top Office, Yorkshire Bank Chambers, 24 Huntriss
Row, Scarborough, North Yorkshire, YO11 2EF), trading as:
(a) The Salisbury;
2. Ways In Which We May Collect Your Personal Data
We may collect your personal data in a number of ways including:
• When you submit a booking enquiry online
• When you phone, email or send direct mail
• When you engage with us on one of our social media platforms
• When you visit our website (through cookies and other tracking technologies)
• When you have given a third-party permission to share information they hold about you with us
• When you comment about or review our products and services
• When you enter a competition or prize draw or fill in a survey
• When you visit The Salisbury which has CCTV systems that may record your image
3. What Data May We Need?
Whilst we are working with you, we may collect the following data dependent on the service you
• Your full name
• Your address
• Your email address
• Your date of birth
• Your IP address
• Search terms you entered on our website
• Comments or product/service reviews
• Information you may have told us that suggests your preferences
• Your credit card details
• Your position/job title
• Your contact phone number
• Notes from conversations we might have with you
• Your passport details
• Websites you came from when visiting ours
• Cookies in your web browser
• Your image
• Names of people who you are travelling with, including the age of any children
4. How and Why We Use Your Personal Data
When you engage with us, we want to give you the best possible experience. By collecting data about
you, it allows us to offer a great and tailored service.
We will process your personal data in order to fulfil our contractual requirements to provide serviced
apartments to you. We interact with you in a variety of ways, depending on the service you require. There
is a contractual requirement for you to provide the information detailed in section 2. (dependent on the
service you require) and without collecting this data we are not able to fulfil our obligations which may
result in us not being able to provide services to you.
We may also process your data in line with legitimate interests. This means that we may contact you
regarding products or services which we believe you may be interested in due to your previous
interactions with us. But don’t forget, you can opt-out of receiving such contact at any time.
Here are some of the ways we may use your personal data:
• Our teams need to be able to respond to your queries, complaint or process a refund so we need your
contact information in order to respond. We will keep a record of your information including notes on
how we communicated with you and what was discussed. We do this on the basis of our contractual
obligations to you, our legal obligations and our legitimate interests in providing you with exceptional
customer service and helping us improve this service to you.
• We keep your personal data to maintain, update and safeguard you and to protect our business from
fraud or other illegal activities. We’ll also monitor your browsing activity in order to identify and resolve
any problems and protect the integrity of our websites. We’ll do all of this as part of our legitimate
• When you make a booking with us or need to make a payment to us for ad hoc charges and wish to do
this by credit card, your card details are collected by our third party payment processors Stripe who use
secure online capture and processing methods. This helps to protect you from fraud. We do this on the
basis of our contractual and legitimate business interests.
• On our premises, we use CCTV to protect our customers, premises, assets and staff from crime. We do
this on the basis of our legitimate business interests.
• If we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring
and suspicious transaction monitoring, we will process this data for the purposes of preventing or
detecting unlawful acts. We aim to protect the individuals we interact with from criminal activities.
• We will use your personal data, preferences and details of your bookings to keep you informed about
relevant products and tailored special offers, discounts, promotions, competitions and events by email
or post. As ever, you can always opt out of hearing from us through these channels at any time.
• To comply with our legal and contractual obligations, we will send you communications required by law
information relating to your bookings. These messages are to inform you about changes to the service
we provide you and will not include any promotional content and so do not require prior consent when
sent by email or phone.
• If you enter a competition or prize draw run by us we will use your information to contact you in the
event of you winning based on your agreement to the terms and conditions of the competition at the
time of entry. The personal data relating to your competition entry will be processed in line with this
agreement unless you are drawn as a winner in which case the terms and conditions of the competition
may require a longer period of retention for marketing purposes.
• To display the most interesting content to you on our website we’ll use data we hold about your
interactions with us and so on. We do so on the basis of your consent for our website to place cookies
or similar technology on your device.
• We use your data to develop and improve our systems. We’ll do this on the basis of our legitimate
business interests, survey feedback etc.
• To comply with our contractual or legal obligations to share data with law enforcement.
Your data is controlled by a third-party booking engine, Guesty, in order to process, reserve and service
your booking requirements. As such, The Salisbury does not control your data or personal details and you
should check that you are comfortable with the GDPR and Privacy Polices of Guesty. They can be viewed
at https://privacy.guesty.com/, if you would like to view or discuss the data that they hold then please
5. Tracking Technologies
Whenever you visit a website, your computer may store a small string of information which is commonly
known as a cookie - your browser will then provide this back to the website every time you return in order
to improve your experience. At The Salisbury, we use these cookies to help identify and track our valuable
visitors, by understanding your usage of the website, website access preferences and they enable us to
recommend content we feel would be most relevant to you. Don’t worry, most cookies will not collect
information that identifies you personally but instead they may store more general information such as
how you visit and navigate our website.
What type of cookies do we use?
• Authentication/Security Cookies
guarantee that all details, whenever they are submitted throughout the site, are genuine and haven’t
been modified to contain any malicious links.
• Personalisation Cookies
We use different types of cookies to run our website and ads-related products. Third-party cookies are
derived from other websites' advertisements to track your web use for marketing purposes.
• Orders Processing Related Cookies
We offer e-commerce or payment facilities and some cookies are essential to ensure that your order is
remembered between pages so that we can process it properly.
• Site Preferences Cookies
We provide the functionality to set your preferences for how this site runs when you use it in order to
provide you with a great experience. Cookies are therefore set to remember your preferences, so that
they can be recalled whenever you interact with a page affected by your preferences.
• Targeting Cookies
We use targeting cookies in order to build a profile of your interests and show you relevant content,
delivering specially tailored targeted advertising where appropriate.
• Analysis Cookies
We use analysis cookies through third party analytic websites to help understand how our visitors engage
with our properties. These cookies collect information and report website usage statistics to help us
continuously improve user experience.
Third Party Cookies
which third party cookies you might encounter through our site.
• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the
web for helping us to understand how you use the site and ways that we can improve your experience.
These cookies may track things such as how long you spend on the site and the pages that you visit so we
can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics help centre.
• We work with a number of third party agencies who also use analytics to track and measure usage of this
site so that we can continue to produce engaging content. These cookies may track things such as how
long you spend on the site or pages you visit which helps us to understand how we can improve the site
• As we sell products it's important for us to understand statistics about how many of the visitors to our site
actually make a purchase and as such this is the kind of data that these cookies will track. This is important
to you as it means that we can accurately make business predictions that allow us to monitor our
advertising and product costs to ensure the best possible price.
• We engage in online advertising to keep you aware of what we’re up to and to help you see and find our
services. Like many companies, we target ads that may be relevant to you based on your interests and
interactions with our website. We use the ad services of social networks such as Facebook and LinkedIn.
Data collection remains anonymous to us, however, this data is stored and processed by social networks
in accordance with their own Data/Privacy Policies.
If you do not wish to have cookies placed on your computer, you can disable them by amending the
settings within your browser but please keep in mind this could come with the drawback that certain
features of the website may not function properly without this aid.
6. Sharing Your Personal Data
In order to fulfil our contractual obligations of providing corporate housing services it may be necessary
to share your data with selected third parties. These may include preferred suppliers (where we have an
obligation to provide services in locations where we do not operate our own stock) as well as
contractors and suppliers as follows; taxi providers, IT companies, mailing houses, credit card processing
services and so on. This list is not exhaustive and we may change or add to this list in order to continue
to provide you with the best service. We only provide what they need and they cannot use your data
for anything other than the purposes that we have instructed them to use it. Your data is deleted or
rendered anonymous if we stop working with them.
7. Transfer of Personal Data to countries outside of the EEA
Countries within the European Economic Area (EEA) are governed by the GDPR and therefore if any of
your personal data is transferred to third parties within the EEA they will be required to comply with and
safeguard your data in line with the GDPR.
Where it is necessary to transfer your personal data to countries outside of the EEA (in order to fulfil our
contractual obligations or for legal reasons), your data will only be transferred to third parties whose
data protection laws have been assessed as adequate by the EU or where adequate safeguards, such as
the US Privacy Shield, are in place.
8. How long your Personal Data is retained
We will only keep your personal information for as long as reasonably necessary to fulfil marketing
purposes and to comply with our legal and regulatory obligations. We set out below examples of the
retention periods that we apply:
Where you book an apartment, the personal information that we collect from you will be retained for 7
Where you submit an enquiry through our website but do not proceed to book a Salisbury serviced
apartment, we will retain your personal information for 12 months.
If you would like further information about how long we will keep your personal information for, please
email us at info@the-Salisbury.com.
9. Your rights regarding your Personal Data
Under the GDPR, you have a number of rights regarding your personal data:
Right to be informed
This policy sets out the information you are entitled to receive regarding the personal data that we
collect and store for you
Right of Access
You have the right to obtain confirmation that your data is being processed as well as access to the
personal data that we hold for you.
Where you make such a request, we will respond as soon as possible and at the latest within one month
of receipt of your request.
If we consider that your request is unfounded or excessive, we reserve the right to charge a reasonable
fee for providing such information. We may also extend the time taken to respond to you fully.
Right to rectification
You have the right to have personal data rectified where it is inaccurate or incomplete. You may put this
request in writing to info@the-Salisbury.com. Where a request is made, the data will be rectified as
soon as possible and at the latest within a month of receiving your request.
Where applicable, we will notify relevant third parties of any changes to ensure that the data they are
processing is rectified.
Right to erasure
You have the right to have your personal data erased if it is no longer necessary in relation to the
purpose for which it was collected/processed. Where possible we will comply with all requests to erase
your data, save for data that is necessary to meet any statutory requirements or our record keeping
Where we have transferred your personal data to third parties, we will inform them of this erasure.
Right to restrict processing
You have the right to request that we restrict processing your personal data if you believe that the data
we hold is inaccurate. You can request that we restrict processing whilst we verify the accuracy of data
that we hold. You may also request that we restrict processing if you have issues with how your data is
being processed. This restriction may be put in place whilst we consider whether our legitimate grounds
to processing your data supersede your request for restriction.
Where we have transferred your personal data to third parties, we will inform them of this restriction.
Right to data portability
You have the right to receive a copy of your personal data and/or have this data transmitted to another
data controller. We will comply with any such requests as far as is reasonable but it may not be possible
to transmit data in a way that is compatible with systems of another controller.
Right to object
You have the right to object to us collecting, storing and processing your personal data. Where an
objection is made to us processing your data for direct marketing purposes, we will deal with this as
soon as possible (and without unnecessary delay) and cease all marketing activities. You can tell us that
you don’t want to receive marketing information by using the ‘unsubscribe’ link in any email
communication that we send to you or by emailing info@the-Salisbury.com.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask
us to stop for reasons connected to your individual situation. We must then do so unless we believe we
have a legitimate overriding reason to continue processing your personal data.
Rights related to automated decision making including profiling
We do not operate any systems using automated decision making or profiling in relation to providing
you with serviced accommodation.
We will not share your data with any other third party, except as allowed for in other privacy policies or
required by law. We do not sell your personal data to third parties under any circumstances.
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